With the recent retirement of founder John Bussani, the 42-year old Bussani Mobility Team has undergone a restructure and installation of a three-man executive team. According to the company’s new Chief Executive Officer Dan Bussani who formerly served as vice president under his father’s leadership, the company was purchased by himself and two partners who have been long-time employees.
Bussani teamed up with Gen. Mgr. Dan Walsh and Accountant Stephen Wilmer to make the purchase. When a larger company made an offer to John Bussani to buy his business, the three came together. According to John Bussani the employees’ offer was accepted in order to keep the “personal customer experience.”
Small Business Feel
“We want to keep the small business feel,” said Dan Bussani. “I think people like to do business with small companies. We don’t want the customer to become just a number. None of us want to get so big that it gets to that point.”
Newly named Chief Operating Officer Dan Walsh sees focus as the key. “Each one of us knows the other person’s goals,” he said. “Our roles are clearly defined now and it helps us to work together efficiently and it also helps the customer.”
“My dad never thought his business would grow to what it is today,” said the younger Bussani. The company now has three locations – two on Long Island and one in Westchester. “We want the business to grow in the area. We know of a couple of locations where we feel we’ll be doing a good job for our community,” he continued.
“We want to keep the personal touch,” said the new Chief Financial Officer Stephen Wilmer. “Although we want to expand, we don’t want it to get so big that we lose the individualized service that was always part of the company.”
Part of their expansion includes adding an enhanced service department. “I noticed clients would buy their vehicles from us and were going to dealerships and automotive facilities for service,” said Walsh. “They were either getting taken advantage of or refused. I started bringing in local repair shops. We would do mobility work and they would do automotive. After a while we started doing full service in house for customers who choose to have their work done in one place.”
Dan Bussani, 41, who lives with his wife and two daughters in Seaford grew up in the company. Although he had other jobs while in school, he has been a part of the Bussani team all his life and has worked hand-in-hand with this father as the roles gradually reversed and he took over much of the day-to-day operation as John Bussani neared retirement.
Forty-eight-year-old Dan Walsh has been on the team for 13 years. He lives in Seaford with his wife and two daughters. After learning about business by working in the restaurant and plumbing businesses and his family’s auto body company Walsh learned from Dan Bussani about the plan to expand the service department in the Bethpage location. “At the time they were only working on converting vehicles,” said Walsh. “I came in to take a look and I fell in love with it — the people, the atmosphere and the customers.”
“Accountability is the word we’re using continuously,” said Dan Bussani. “We’re accountable to each other and especially to the customer.”
Stephen Wilmer, 37, has been with the Bussani team for nine years. A month after graduating from college he filled a need. The company had just lost its bookkeeper and the Bussanis realizing their need was for more than a bookkeeper offered Wilmer the position. He handles the financial needs of the company as well as working with the regulatory aspects of the New York state Department of Motor Vehicles and the Department of taxation. “You have to do everything right,” he said. Wilmer lives in Lindenhurst with his wife and his two daughters.
“I am confident that the new leadership will continue to service the disabled community with the same care and compassion that has been the hallmark of the Bussani ‘family’, “ said John Bussani.
This article appeared in Able News – Volume 26 – Number 7 – January 2017